COVID-19 and Our Responsibilities to You
March 20, 2020
Our residents and community’s safety and well-being are our highest priority. As
the impact of
COVID-19 is changing daily, we are continuing to monitor and adjust our response on a regular
basis. Rest assured; we are doing everything we can to maintain a high level of service to all
our residents while maintaining a safe environment for both you and our staff.
What are we doing?
Leasing Office Appointments
All leasing offices are closed for the time being, but are staffed during our regular
this time, we will be happy to help by phone, email, or in-person by appointment only. We are
maintaining social distance at all times for the safety of both you and our staff.
We understand this may disrupt your usual rent payment method. To allow for on-time
payments, we encourage you to sign up for automatic withdrawals. You can sign up for this through Resident Connect.
If you anticipate difficulties making rent payments, please get in touch with your
immediately to discuss options.
For the time being, we will not perform non-emergency maintenance.
All emergency maintenance requests will be still be completed, and can be called
in, emailed, or
through Resident Connect as per usual. If you are feeling unwell, please
our staff when you submit your request.
Cleaning & Common Area Changes
We have increased cleaning to all high traffic common areas and touch points in
Elevator buttons, handrails, laundry rooms, building entrance/exit doors, and our leasing offices
are all cleaned multiple times throughout the day.
To allow us to focus our cleaning efforts on the main common areas, non-essential
spaces are closed for the time being. This includes any on-site fitness centers, pools, and social
What should you do?
Social distancing is very important to prevent the spread of the virus. We would
cooperation and refrain from shaking hands and staying in close proximity to our staff if you are
in our offices or if we are working in your unit.
Please be proactive and practice regular handwashing, especially after riding the
touching doorknobs. We encourage you to regularly wash any frequent touch points in your unit,
including your entrance doorknobs.
If you recently returned from outside of Canada, please follow the latest recommendations from the Government of Canada.
- Self-isolate for 14 days upon your return to Canada.
- Monitor yourself for a fever, dry cough, or difficulty breathing.
- If you begin to feel these symptoms, you can complete this self-assessment to
determine if you should call 811.
If you have been instructed by your local health authorities to self-isolate and
receive testing for
COVID-19, please follow their instructions on self-isolating until you stop showing symptoms
and have received negative test results.
For more information on COVID-19, please refer to the following
Alberta Health Services
BC Centre for Disease Control